New babies and young children: support in Victoria

Australian Breastfeeding Association
If you’re breastfeeding and need help, trained volunteer counsellors can give you reassurance, information and advice about breastfeeding and how to overcome common breastfeeding difficulties. Phone the National Breastfeeding Helpline on 1800 686 268 (1800 MUM 2 MUM), 7 days, 24 hours. You can also connect with your local ABA group.

Early parenting centres
These centres can help families with children aged 0-3 years who are having problems with feeding, settling, sleep and early childhood routines. When you call a centre, a worker will speak with you about your needs and let you know how the centre can help. Families can stay at a centre or attend a day stay program.

Some early parenting centres in Melbourne also provide services in regional Victoria. Find out more from your maternal and child health nurse, or contact your nearest centre:

Healthdirect Australia
This is a free 24-hour telephone health information and advice service. Phone 1800 022 222 to speak to a registered nurse, 7 days, 24 hours.

Maternal and Child Health Service
The Maternal and Child Health Service provides free health checks for children between birth and school age. Contact your local council to find your nearest maternal and child health centre. You can also speak to a qualified maternal and child health nurse on the phone – call the Maternal and Child Health Line on 132 229, 7 days, 24 hours.

Nurse-on-call
This is a free 24-hour telephone health information and advice service. Phone 1300 606 024 to speak to a registered nurse.

Parentline Victoria
This is a telephone counselling service for parents and carers of children aged 0-18 years. Professional counsellors can help you with issues relating to parenting and relationships, from settling, feeding and tantrums to separation and family violence. Parentline can also provide contact details for community services. Phone Parentline on 132 289, 7 days, 8 am-midnight.

Child care in Victoria

There are 5 main options for child care and early education in Australia:

  • Home-based care – this is when a friend, relative, babysitter or nanny cares for your child in your own home.
  • Centre-based care – this includes long day care, occasional care, preschools and kindergartens.
  • Family day care – this is when an approved educator cares for your child in the educator’s home.
  • Business-related creches – this is informal child care offered in businesses like gyms or shopping centres.
  • Outside school hours care – this is centre-based child care for primary school-age children before and/or after school, on student-free days and during the school holidays.
You can use the Australian Government’s Starting Blocks website to search for child care services near you, find out about different types of services, and get information about government assistance with fees. You can also read more in our articles on getting started with child care, child care costs and Australian Government assistance and high-quality child care.

Playgroups in Victoria

Playgroups are a great way for young children to practise getting along with others and try new ways to play. They’re good for parents too, with plenty of support and social contact in a relaxed, welcoming environment.

For more information or to find a playgroup near you, phone Playgroup Victoria on 1800 171 882, Monday-Friday, 9 am-4 pm.

Preschool or kindergarten in Victoria

Preschool is generally for children who turn 4 in the year before starting school. Some states and territories offer preschool for 3-year-olds.

Preschool programs help children learn and develop through play. They also help children get ready for the transition to school.

In Victoria, preschool is called kindergarten. Some kindergartens are located in public schools – you can find out more about kindergarten in Victorian Government schools. Others are run by local governments, community-based organisations or the private sector.

Use the Starting Blocks service finder to find a kindergarten near you.

Children with disability, autism or other additional needs: support in Victoria

The National Disability Insurance Scheme is a national scheme to support people with disability.

If your child has a disability, developmental delay or developmental concerns, the NDIS can help you and your child get services and support in your community. Start by phoning the National Disability Insurance Agency (NDIA) on 1800 800 110, Monday-Friday, 8 am-8 pm.

Read more about the NDIS. Find links to other child and parent disability services.

Your mental health, wellbeing and relationships: support in Victoria

If you’re feeling overwhelmed or stressed or you’re struggling with your mental health or relationships, getting professional support is a very good idea. You could start by talking to your GP.

Here are more ways to get support for mental health and wellbeing:

For relationships support, call:

If there are problems in your relationships like family violence, contact:

General parenting services and information in Victoria

Infoxchange Service Seeker is a directory of community services in Australia. Search for ‘parenting’ to find parenting support and other services in your area.

Victorian government services and other links for families

Service Victoria
This is the main access point for Victorian Government information and online services.

Victorian Government
This is the website of the Victorian Government. It has information about Victoria and services provided by the Victorian Government. It also has links to Victorian Government agencies and departments.

Victorian Government – Department of Education and Training
This Department runs government schools in Victoria and regulates and funds early childhood services, non-government schools and training programs. Its website has resources for students and children, as well as information for Victorian parents about child development and education from 0-18 years. There’s also a directory to help you find a school or find a kinder program.

Victorian Government – Department of Families, Fairness and Housing
This Department is responsible for child protection, prevention of family violence, housing, disability, multicultural affairs, LGBTIQ+ equality, veterans, and the offices for Women and Youth.

Victorian Government – Department of Health
This Department delivers the health and hospital system in Victoria, including ambulance services, mental health, drug services, community health, public health and ageing.

Better Health Channel
This website is managed by the Department of Health. It has extensive information about healthy living and health services and support in Victoria.

Our guide to parent and family services has links to national, state and territory services and support for parents and families of all kinds. We also have information about services and support for Aboriginal and Torres Strait Islander families, multicultural families, LGBTIQ+ families and families with disability.

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Raising Children Network is supported by the Australian Government. Member organisations are the Parenting Research Centre and the Murdoch Childrens Research Institute with The Royal Children’s Hospital Centre for Community Child Health.

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Warning: This website and the information it contains is not intended as a substitute for professional consultation with a qualified practitioner.