Have you just had a new baby?

Child health checks
Child health checks are offered through child health clinics and home visits by child and family health nurses. For appointments and information, contact Community Health Intake:

  • Phone: (02) 6207 9977
  • Hours: 8 am-5 pm, Monday-Friday (except public holidays)

Healthdirect Australia
This is a free telephone health information and advice service for residents of the Australian Capital Territory, New South Wales, the Northern Territory, Tasmania, South Australia and Western Australia:

  • Phone: 1800 022 222
  • Hours: 24 hours, 7 days a week

Australian Breastfeeding Association – Breastfeeding helpline
If you’re breastfeeding and need help, trained volunteer counsellors can give you reassurance, information and advice about breastfeeding and overcoming common hurdles to breastfeeding:

  • Phone: 1800 MUM 2 MUM (1800 686 268)
  • Hours: 24 hours, 7 days

Are you finding parenting harder than you thought?

Parentline ACT
Parentline provides telephone counselling by trained volunteers for parents and carers in the Australian Capital Territory:

  • Phone: (02) 6287 3833
  • Hours: 9 am-5 pm, Monday-Friday (except public holidays)

PANDSI supports mums, dads and families affected by perinatal depression and anxiety. They offer telephone support and face-to-face support groups in the Australian Capital Territory:

  • Phone: (02) 6288 1936

This is an ACT Government program that promotes positive parenting through educating parents and giving them information. The website has a range of parenting guides as well as links to other resources and services:

  • Phone: 133 427
  • Hours: 8.30 am-5 pm, Monday-Friday

Queen Elizabeth II Family Centre
The Queen Elizabeth II Family Centre (the QEII) offers residential treatment and support for families with children up to three years of age. The team of expert staff can help with issues including feeding, settling and child behaviour. The QEII is managed by Tresillian. To find out more contact Community Health Intake:

  • Phone: (02) 6207 9977
  • Hours: 8 am-5 pm, Monday-Friday,  (except 8am-3.30pm, Wednesday, and public holidays)

Do you need to find care for your child?

There are four options for child care in Australia:

  • home-based care, which is having your child cared for by a friend, relative or nanny in your home
  • family day care with a small group of children in an approved carer’s home
  • centre-based care, in a child care centre with trained staff and a structured program
  • occasional care, which is short-term, centre-based care.

Child care is mainly designed for children aged up to five years, but can also include before-school, after-school and holiday care for primary school-age children.

This Australian Government website has information about different types of child care and about government assistance to help with child care fees. You can search for child care services near you.

You can also get information from the Child Care Access Hotline:

  • Phone: 1800 670 305 (free call)
  • TTY: 133 677 then ask for 1800 670 305 (for hearing-impaired or speech-impaired callers)
  • Hours: 8 am-6 pm, Monday-Friday

Do you want help finding playgroups?

Playgroups are a great way for small children to practise getting along with others and to try new ways to play. They’re good for parents too, with lots of support and social contact in a relaxed, welcoming environment. For more information contact the ACT Playgroups Association:

  • Phone: 1800 171 882 (free call within the Australian Capital Territory) or (02) 6251 0261 (if calling from outside the Australian Capital Territory)
  • Hours: 9.30 am-2.30 pm, Monday-Friday (school terms only, closed on public holidays)

Is your child ready for preschool?

The ACT Government provides preschool education for children in the year before they attend school. Children who turn four on or before 30 April are eligible to attend 15 hours of preschool per week in that year. Children who turn four after 30 April will start preschool the following year. Preschool programs focus on learning and socialising skills to help prepare children for school.

Visit the ACT Department of Education’s Directory of preschools to find a preschool near you.

Are things worrying you at home and you want someone to talk to?

Relationships Australia – Canberra and region
Relationships Australia offers counselling, education programs, mediation services and other help for families and couples:

  • Phone: 1300 364 277 (cost of a local call)
  • Hours: 9 am-5 pm, Monday-Friday

Does someone in your family have special needs?

National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) is now operating in the Australian Capital Territory. You can find out more about the NDIS in the Australian Capital Territory, or contact the NDIS to find out about early intervention and support for children with disability:

  • Phone: 1800 800 110
  • TTY: 1800 555 677 then ask for 1800 800 110
  • Hours: 8 am-11 pm, Monday-Friday

Northcott Disability Services
This is a not-for-profit organisation providing services and support to people with disability and their families in the Australian Capital Territory and New South Wales:

  • Phone: 1800 818 286 (free call)
  • Hours: 7 am-5 pm, Monday-Friday

Are you looking for a directory of parenting services in your state or territory?

Infoxchange Service Seeker
This is a directory of community services in Australia. Search for ‘parenting’ to find parenting support and other services in your area.