About services & support

Parent helplines and hotlines

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Dial 000 if you’re in danger or need help with fire, ambulance or police. And keep a list of emergency numbers by your phone or in your mobile. For other parenting advice or support, ring a national helpline or the parent helpline for your state.

General helplines: Australia-wide

13 YARN (Aboriginal and Torres Strait Islander support)
139 276, 7 days, 24 hours 

1800 RESPECT (National Sexual Assault Domestic and Family Violence Counselling Service)
1800 737 732, 7 days, 24 hours

Australian Breastfeeding Association – Breastfeeding helpline
1800 MUM 2 MUM (or 1800 686 268), 7 days, 24 hours

Beyond Blue Support Service
1300 224 636, 7 days, 24 hours

Carer Gateway
1800 422 737, Monday-Friday, 8 am-5 pm

Family Relationship Advice Line
1800 050 321, Monday-Friday, 8 am-8 pm; Saturday (except national public holidays), 10 am-4 pm

ForWhen (for new and expecting parents)
1300 242 322, Monday-Friday, 9 am-4.30 pm (AEST/AEDT)

Healthdirect
1800 022 222, 7 days, 24 hours

Lifeline
131 114, 7 days, 24 hours

Medicare Public Enquiries Line
132 011, Monday to Friday 7 am-10 pm (AEST/AEDT); Saturday-Sunday 7 am-7 pm (AEST/AEDT)

MensLine Australia (support and referral to specialist men’s services)
1300 789 978, 7 days, 24 hours

National Poisons Information Centre
131 126, 7 days, 24 hours

Perinatal Anxiety and Depression Australia (PANDA) Helpline
1300 726 306, Monday-Friday, 9 am-7.30 pm (AEST/AEDT); Saturday and public holidays, 9 am-4 pm (AEST/AEDT)

Pregnancy, Birth and Baby
1800 882 436, 7 days, 7 am-midnight (AEST/AEDT)

SANE Australia Mental Health Helpline
1800 187 263, Monday-Friday, 10 am-8 pm (AEST/AEDT)

QLife
1800 184 527, 7 days, 3 pm (AEST/AEDT)-midnight (AWST)

Get links to services and support for Aboriginal and Torres Strait Islander families, multicultural families, LGBTIQ+ families and families with disability.

Australian Capital Territory: parent helplines

Parentline ACT
(02) 6287 3833, Monday-Friday (except public holidays), 9 am-4 pm

New South Wales: parent helplines

Karitane Careline
1300 227 464, Monday-Thursday, 8 am-9 pm; Friday, 8 am-4.30 pm; Saturday, 9 am-3:30 pm

Parent Line NSW
1300 130 052, Monday-Friday, 9 am-9 pm; Saturday-Sunday, 4 pm-9 pm

Tresillian Parent’s Help Line
1300 272 736 (1300 2Parent), 7 days, 7 am-11 pm

Northern Territory: parent helplines

FACES Family Support Line NT
1800 999 900, Monday-Friday, 8am-8pm

Parentline Queensland and Northern Territory
1300 301 300, 7 days, 8 am-10 pm

Queensland: parent helplines

13 HEALTH
1343 2584 (13 HEALTH), 24 hours, 7 days

Parentline Queensland and Northern Territory
1300 301 300, 7 days, 8 am-10 pm

South Australia: parent helplines

Parent Helpline South Australia
1300 364 100, 7 days, 7.15 am-9.15 pm

Tasmania: parent helplines

Parent Line Tasmania
1300 808 178, 7 days, 24 hours

Victoria: parent helplines

Council of Single Mothers and their Children
03 9654 0622 or 1300 552 511 (outside metro Melbourne), Monday-Friday, 9.30am-3pm

Maternal and Child Health Line
132 229, 7 days, 24 hours

Parentline Victoria
132 289, 7 days, 8 am-12 am

Western Australia: parent helplines

Ngala Parenting Line
(08) 9368 9368 (metropolitan) or 1800 111 546 (regional callers), 7 days, 8 am-8 pm

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