The National Disability Insurance Scheme: FAQs

What is the National Disability Insurance Scheme (NDIS)?

The National Disability Insurance Scheme (NDIS) is a single, national scheme that funds reasonable and necessary support to help people with disability reach goals throughout life. It also supports carers of people with disability.

The NDIS works with people individually and recognises that people have different needs and goals. It gives people choice about the support they need to live the life they want.

If your child has a significant and permanent disability or developmental delay, the NDIS helps you and your child get services and support in your community. It also gives you funding for support like early intervention therapies or one-off items like wheelchairs or communication devices.

The NDIS is run by the National Disability Insurance Agency (NDIA).

When will the NDIS be available in my area?

The NDIS is being introduced gradually across Australia. The Australian and state and territory governments started introducing it in stages from July 2013. It will be available everywhere by 2019-20, except for Western Australia, where trials will continue.

Find out when the NDIS will be available in your area.

My child is aged 0-6 years. Can my child use the NDIS?

If your child is aged 0-6 years, he doesn’t need a diagnosis of disability to benefit from the NDIS.

Your child must:

be an Australian citizen, a permanent resident, or other visa holder with a Protected Special Category Visa
live in an area where the NDIS is operating.

My child aged 0-6 years can use the NDIS. What happens next?

You’ll meet with an NDIS early childhood partner.

You’ll discuss your child’s needs and goals. You’ll talk about the support your child gets from family, friends, other services (like the education system) and community activities or service providers. And you’ll talk about how well this support works for your child.

You’ll also talk about general things like how your child usually manages daily activities, and more specific topics like how much support you think your child needs for certain tasks.

Your NDIS early childhood partner will work with you to decide on support for your child and family. Depending on your child’s needs, the NDIS early childhood partner might:

give you information or emotional support
refer you to mainstream services like community health services, playgroups or peer support groups
provide or help you find early intervention for your child – for example, speech therapy or occupational therapy.

If your child needs longer-term support, your NDIS early childhood partner can:

recommend that your child quickly moves to an individualised NDIS plan
help you request NDIS access.

If your child becomes an NDIS participant, your early childhood partner will help you develop the individualised NDIS support plan for your child. Your early childhood partner will submit the plan to the NDIA for approval.

Once the plan is approved, your child will start to get NDIS funding. You choose the providers you want to work with and start putting the plan into action.

My child is aged 7 years or older. Can my child use the NDIS?

If your child is aged seven years or older, to access the NDIS your child must:

have a permanent and significant disability that affects her ability to take part in everyday activities
be an Australian citizen, a permanent resident, or other visa holder with a Protected Special Category Visa
live in an area where the NDIS is operating.

Go to NDIS – Am I eligible to find out whether your child meets these requirements.

My child aged 7 years or older can use the NDIS. What happens next?

If your child meets the requirements to access the NDIS, you’ll meet with an NDIA planner or an NDIS local area coordination partner.

You’ll discuss your child’s needs and goals. You’ll also talk about the support your child gets from family, friends, mainstream providers (like the education system) and community activities or service providers. And you’ll talk about how well this support works for your child.

You’ll also talk about general things like how your child usually manages daily activities, and more specific topics like how much support you think your child needs for certain tasks.

This might take more than one meeting, and your child might also need to be assessed by a specialist.

You and your NDIS professional will work together to develop an individualised NDIS plan for your child. The NDIS professional will submit it to the NDIA for approval.

Once the plan is approved, your child will start to get NDIS funding. You choose the providers you want to work with and start putting the plan into action.

What is an individualised NDIS plan?

Children with longer-term needs might be able to access an NDIS support plan. Your child’s individualised plan will be based on his goals or the goals you have for your child. It will cover the support your child needs to meet these goals.

Your child’s NDIS plan will include:

informal support that you and your family give your child
support from community and mainstream providers (not funded by NDIS)
support that is funded by the NDIS.

NDIS-funded support might include therapies, technologies or equipment to help your child with daily living activities, or modifications to your home.

NDIS won’t fund support that is the responsibility of mainstream services like the education or health systems.

You can review your child’s NDIS plan regularly, generally every 12 months. This lets you, your child and your NDIS professional talk about what is and isn’t working, change your child’s goals if you need to, and adjust supports as your child’s circumstances change.

You can also ask to have your child’s plan reviewed at other times if her circumstances change before your next scheduled review.

The reviews of your child’s NDIS plan might show that early intervention has increased your child’s abilities and independence and reduced his need for support. This might mean that your child no longer needs help from the NDIS. If this happens, your NDIS professional will work with you to help your child transition from the NDIS to mainstream and community support.

If your child has additional needs in the future, the NDIS will provide funding support again.

What if I’m not happy with the support in my child’s NDIS plan?

Your NDIS professional will talk with you about what support is considered reasonable and necessary for your child. But if you don’t agree with the support in your child’s NDIS plan, you can contact the NDIA or ask for a review of the plan.

A senior NDIA staff member will decide whether to review your child’s NDIS plan based on the information you’ve provided.

If you’re not happy with the outcome of the NDIA review, you can apply for an external review by the Administrative Appeals Tribunal. The NDIS appeals service provides free access to advocacy and legal support for reviews.

What does reasonable and necessary support mean?

The NDIS funds reasonable and necessary support that helps your child reach her goals in a range of areas. For example, these goals might include taking part in social and community activities, and looking after her health and wellbeing.

To be considered reasonable and necessary, support must be:

related to your child’s disability
value for money
likely to work and benefit your child
based on evidence.

Reasonable and necessary support doesn’t include day-to-day living costs that aren’t related to your child’s disability support needs.

Your child’s reasonable and necessary support takes into account any informal support that your child already has. This means the informal arrangements that are part of your family life or broader community network, as well as other mainstream support like that provided by the health and education systems.

When the NDIA makes decisions about what supports are reasonable and necessary for your child, it refers to rules and guidelines in the National Disability Insurance Scheme Act 2013 (NDIS Act).

What services and equipment can be funded under the NDIS?

There is no minimum funding under the NDIS. Your child’s plan outlines goals and aspirations, and being part of the NDIS means your child gets access to the support he needs to meet these goals, regardless of his situation or diagnosis.

Types of supports that the NDIS might fund include:

support for daily living activities like getting dressed and eating
transport so that your child can take part in community or social activities, or go to school
therapeutic support including behaviour support
modifications to your home, including design and construction
equipment or technology to help your child
modifications to your car.

Generally, the NDIS won’t fund support that:

isn’t related to your child’s disability
duplicates other support already funded by mainstream services like the education or health systems
is part of day-to-day living costs that aren’t related to your child’s support needs
is likely to cause harm to your child or pose a risk to others.

For example, the NDIS will fund early interventions like speech therapy or physiotherapy. But it won’t fund inclusion support for kindergartens or modifications to preschool buildings, because these are the responsibility of the early childhood education system.

For school-age children the NDIS will fund support that enables a child to go to school, like help with self-care at school, specialist transport or a hearing aid. But it won’t fund teachers or learning-specific aids like computers, because these are the responsibility of the education system.

How will my child’s NDIS plan be managed?

When you and your child meet with an NDIS professional to develop your child’s NDIS plan, you’ll also talk about how you want to manage your child’s funding. You can have as little or as much help as you need.

There are four options.

Self-managed
You can choose to manage the funding for your child’s support. You can do this yourself, or you can have a nominee do this on your behalf. This nominee might be a member of your family, a friend or a carer.

Registered plan management provider
You can choose to have a registered plan management provider manage some or all of the funding for your child’s support. A registered plan management provider can find and organise support for you, pay service providers, take care of the paperwork, and work with your service providers to decide how and when your child gets support.

NDIA managed
You can choose to have the NDIA manage the funding for your child’s support. Under this option you choose the service providers you want from the registered provider list on the NDIS website, and you organise the support your child needs directly with them. The NDIA can help you find and get in touch with the registered service providers. The NDIA then pays the providers directly.

A combination of the management options above
You can choose different options for different support. Your child’s plan might have a combination of options.

Can I choose disability service providers?

You’ll be in control of which service providers you choose and when and how your child gets support, no matter how you choose to manage your child’s NDIS plan.

If the NDIA is managing the funding for some or all of your child’s supports, you need to choose service providers that are registered with the NDIS. You can find local service providers registered with the NDIS. If you want to use a service provider that isn’t on the list, you can ask for it to be registered.

If you’re managing your child’s funding yourself or using a registered plan management provider, you can use support from any service provider, including providers not registered with the NDIS. But if you use a non-registered service provider, you need to think about the quality, risks, safeguards and potential additional costs that might be involved.

If you’re using a combination of management options, you need to use service providers registered with the NDIS for those parts of the funding managed by the NDIA. You can use any service providers for the parts you manage or that are managed by a registered plan management provider.

How does the NDIA support families and carers?

The informal support that you and your family give your child is taken into account when your child’s plan is developed. The NDIA works with families and carers to help you keep supporting your child.

Your NDIS professional will ask you about:

whether you need help to keep giving your child the same level of care
what might affect your ability to continue caring for your child in the future
whether there are other carers who could also provide support.

What if my child can’t use the NDIS?

If your child doesn’t meet the access requirements for the NDIS, you can still get lots of information about other support that could benefit your child. The NDIS can also help you with referrals.

You’ll keep getting your previous support. For example, if your child has support under the Helping Children with Autism or Better Start programs, she’ll keep getting funding under those programs. The Department of Social Services will manage this funding until your funds have been spent, or your child reaches the maximum age for the program.

How is the NDIS funded?

The NDIS is jointly funded by the Australian, state and territory governments and is partially funded by money raised by an increase in the Medicare levy.