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Dial 000 if you’re in danger or need help with fire, ambulance or police. And keep a list of emergency numbers by your phone or in your mobile. For other parenting advice or support, ring a national helpline or the parent helpline for your state.

Telephone hotlines

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  • Parent helplines provide free telephone support to parents and carers.
  • Helpline staff can answer your parenting questions and provide information about where to go for further help.
  • Parents call the helplines for issues as diverse as breastfeeding, sibling rivalry, lice and toilet training.
 

Parenting helplines – state by state

State Service Phone number Hours of operation
ACT

Parentline

(02) 6287 3833

9 am-5 pm, Monday to Friday (except public holidays)

 

Health Direct Australia

1800 022 222

24 hours, 7 days

NSW Parentline 1300 130 052

9 am-9 pm, Monday to Friday

4 pm-9 pm, Saturday

  Karitane Care Line

1300 227 464

24 hours, 7 days 

  Tresillian Parent Helpline 1800 637 357
(02) 9787 0855
(Sydney metro)

24 hours, 7 days

NT Parentline 1300 301 300 8 am-10 pm, 7 days
QLD Parentline 1300 301 300 8 am-10 pm, 7 days
  13 Health 13 HEALTH (13 43 25 84) 24 hours, 7 days
SA Parent Helpline 1300 364 100 7.15 am-9.15 pm, 7 days (calls outside these times will be redirected to the national service)
TAS Parenting Line Tas 1300 808 178 24 hours, 7 days
VIC Parentline 13 22 89 8 am-12 am, 7 days
  Maternal and Child Health
Advisory Line
13 22 29 24 hours, 7 days
WA Parenting Line 1800 654 432 (STD callers)
(08) 6279 1200
24 hours, 7 days
  Grandcare (information service for grandparents) 1800 008 323 10 am-3 pm, Monday to Friday
 

Ngala Helpline

(08) 9368 9368
1800 111 546 (STD callers)

8 am-8 pm, 7 days

General helplines – Australia-wide

Service Phone number Hours of operation
Alcohol and Drug Information Services (ADIS) 1800 422 599
(02) 9361 8000
(Sydney metro)
24 hours, 7 days
Child Care Access Hotline 1800 670 305
133 677 (TTY service for people with a hearing/speech impairment)
8 am-6 pm, Monday to Friday
Family Relationship Advice Line 1800 050 321 8 am-8 pm, Monday to Friday
10 am-4 pm, Saturday

Health Direct Australia (not available in Vic or Qld)

1800 022 222 24 hours, 7 days
Kids Helpline 1800 55 1800 24 hours, 7 days
Lifeline    131 114 24 hours, 7 days
Medicare Public Enquiries Line 132 011 24 hours, 7 days
Mensline Australia 1300 789 978 24 hours, 7 days
(Support and referral to specialist men’s services)
National Breastfeeding Helpline 1800 MUM 2 MUM
(or 1800 686 268)
24 hours, 7 days
National Poisons Information Centre 131 126 24 hours, 7 days
Playgroup Australia 1800 171 882 9 am-3 pm, Monday to Friday
Sane Australia Mental Health Helpline 1800 187 263 9 am-5 pm, Monday to Friday
1800 RESPECT
1800 737 732
Confidential 24 hour helpline
Child Wise National Child Abuse Prevention Helpline 1800 991 099 9 am-5 pm, Monday to Friday
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  • Last Updated 08-05-2014
  • Last Reviewed 08-05-2014