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Telephone hotlines

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  • Parent helplines provide free telephone support to parents and carers.
  • Helpline staff can answer your parenting questions and provide information about where to go for further help.
  • Parents call the helplines for issues as diverse as breastfeeding, sibling rivalry, lice and toilet training.
 

Dial 000 if you’re in danger or need help with fire, ambulance or police. And keep a list of emergency numbers by your phone or in your mobile. For other parenting advice or support, ring a national helpline or the parent helpline for your state.

Parenting helplines – state by state

State Service Phone number Hours of operation
ACT

Parentline

(02) 6287 3833

9 am-5 pm, Monday to Friday (except public holidays)

 

Health Direct Australia

1800 022 222

24 hours, 7 days

NSW Parentline 1300 130 052

9 am-9 pm, Monday to Friday

4 pm-9 pm, Saturday

  Karitane Care Line

1300 227 464

24 hours, 7 days 

  Tresillian Parent Helpline 1800 637 357
(02) 9787 0855
(Sydney metro)

24 hours, 7 days

NT Parentline 1300 301 300 8 am-10 pm, 7 days
QLD Parentline 1300 301 300 8 am-10 pm, 7 days
  13 Health 13 HEALTH (13 43 25 84) 24 hours, 7 days
SA Parent Helpline 1300 364 100 7.15 am-9.15 pm, 7 days (calls outside these times will be redirected to the national service)
TAS Parenting Line Tas 1300 808 178 24 hours, 7 days
VIC Parentline 13 22 89 8 am-12 am, 7 days
  Maternal and Child Health
Advisory Line
13 22 29 24 hours, 7 days
WA Parenting Line 1800 654 432 (STD callers)
(08) 6279 1200
24 hours, 7 days
  Grandcare (information service for grandparents) 1800 008 323 10 am-3 pm, Monday to Friday
 

Ngala Helpline

(08) 9368 9368
1800 111 546 (STD callers)

8 am-8 pm, 7 days

General helplines – Australia-wide

Service Phone number Hours of operation
Alcohol and Drug Information Services (ADIS) 1800 422 599
(02) 9361 8000
(Sydney metro)
24 hours, 7 days
Child Care Access Hotline 1800 670 305
133 677 (TTY service for people with a hearing/speech impairment)
8 am-6 pm, Monday to Friday
Family Relationship Advice Line 1800 050 321 8 am-8 pm, Monday to Friday
10 am-4 pm, Saturday

Health Direct Australia (not available in Vic or Qld)

1800 022 222 24 hours, 7 days
Kids Helpline 1800 55 1800 24 hours, 7 days
Lifeline    131 114 24 hours, 7 days
Medicare Public Enquiries Line 132 011 24 hours, 7 days
Mensline Australia 1300 789 978 24 hours, 7 days
(Support and referral to specialist men’s services)
National Breastfeeding Helpline 1800 MUM 2 MUM
(or 1800 686 268)
24 hours, 7 days
National Poisons Information Centre 131 126 24 hours, 7 days
Playgroup Australia 1800 171 882 9 am-3 pm, Monday to Friday
Sane Australia Mental Health Helpline 1800 187 263 9 am-5 pm, Monday to Friday
1800 RESPECT
1800 737 732
Confidential 24 hour helpline
Child Wise National Child Abuse Prevention Helpline 1800 991 099 9 am-5 pm, Monday to Friday
 
 
 
  • Last updated or reviewed 08-05-2014