Raising Healthy Minds – Privacy policy | Raising Children Network

ABOUT THIS APP

Welcome. You may be using this app to find balanced information about the social and emotional wellbeing of your child/children. The Raising Healthy Minds app (‘the App’) is a tool created by the Raising Children Network (Australia) Ltd, and has been funded by the Federal Department of Health.

COLLECTING AND STORING YOUR PERSONAL INFORMATION

Your personal information is protected under the Privacy Act 1988. The Raising Children Network collects personal and sensitive information if you choose to provide it, such as your email address and child's birth date. Your personal information is stored in a secure database accessed by specific Raising Children Network staff only.

WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you engage with the App we collect different kinds of information from or about you:

(a) Account and Profile Information

We collect information about you when you register for an account, create or modify your profile, set preferences, or signup for our services. This includes your name, email address, password, and if you choose, your child/children’s birth month and year, your relationship with your child/children, your state and postcode and whether you identify as Aboriginal or Torres Strait Islander.

(b) Information You Provide to Us

We collect and store information you provide by responding to surveys, submitting a form or participating in promotions. We also track how you engage with the App when you respond to our services, such as notifications.

(c) Your Use of Our App

When you access or use our App, we collect and store certain usage data. This includes the types of content you view or engage with, the frequency and duration of your activities and your progression through content.

(d) Third-Party Apps and Apps that use our Services

We collect information when you visit or use third-party apps and apps that use our services. This includes information about the apps you visit, your use on those apps, as well as information the developer or publisher of those apps provides to you or us.

(e) Third-Party Services

If you use a third-party service (such as Google or Facebook) to register for an account, the third-party service may provide us with your third-party service account information on your behalf, such as your name and email address. Your privacy settings on the third-party service normally control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the third-party service.

DEVICE INFORMATION

We collect information from or about the computers, phones, or other devices where you install or access our services. We may associate the information we collect from your different devices, which helps us provide a consistent App across your devices. Some examples of the device information we may collect include:

(i) Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.

(ii) Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals. We will ask you to express consent before we use GPS or other tools to identify your precise location. We will ask you to opt-in before we use GPS or other tools to identify your precise location .

(iii) Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

OTHER

We constantly strive to improve our App, and often introduce new features that may require the collection of new information. If we collect materially different personal information or materially change how we use your personal information, we will notify you and may also modify this Privacy Policy.

HOW WE USE YOUR INFORMATION

Our mission is to facilitate effective learning experiences that enrich people’s quality of life. We offer a platform on which developers, designers and others can imagine and create their own solutions to complex learning, health and behavioural challenges.

With these objectives in mind, we use the personal information we collect about you to:

(a) Provide and personalise our App

We create and manage your account, and personalise our App by using information about how you interact with it. If you choose not to provide personal information, you will not receive personalised content.

(b) Communicate with you

We communicate with you about our App and let you know about any changes to our policies and terms. We also use your information to respond to your inquiries. We communicate with you to assist you in better using the Raising Children Network services. This may include advertising; however, you may opt out of receiving advertising communications at any time by contacting us at privacy@raisingchildren.net.au or by following the unsubscribe instructions in any such communications.

(c) Improve our App

We conduct surveys and research in order to test, evaluate, and improve existing products and services, or develop new ones. We may also conduct audits and troubleshooting activities. We do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our users on a sustained basis.

(d) Promote and advertise our App

We may send you tailored marketing communications about products, services, and offers of the Raising Children Network and our partners and measure the success of those campaigns. For example, we may promote a learning app to you based on what we think may interest you. We send these communications through email, notices posted on our apps, and push notifications. You may opt out of receiving these notifications at any time by contacting us at privacy@raisingchildren.net.au.

(e) Promote safety and security

We help verify accounts and activities to promote safety and security on and off our services and to protect your vital interests, or those of others. This includes enforcing our Terms of Use and other legal terms and policies. We do this as necessary to pursue our legitimate interests in ensuring the Raising Children Network is secure by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.

(f) Aggregate insights

We use your personal information to produce and share aggregated insights that do not identify you. We anonymise (remove all user identifiable information) and subsequently use anonymised information. For example, we may use your personal information to generate statistics about our users, to publish demographics for a service, or for learning and behavioural insights.

HOW WE SHARE INFORMATION

We share personal information in the following ways:

(a) Apps and third-party integrations on or using our products and services

When you use third-party apps, or other apps that use, or are integrated with, our services, they may receive information about what you post or share. Information collected by these third-party apps or integrated apps is subject to their own terms and policies.

(b) Sharing with third-party partners and organisations

We occasionally work with third party companies who help us provide and improve our services. For example, anonymised data (data with all user identifiable information removed) may be made available to research organisations for the purposes of conducting Raising Children Network-approved research. We do not share information that personally identifies you with advertising, measurement or analytics partners unless you give us permission, or if we have aggregated the information so that it does not personally identify you.

YOUR RIGHTS AND CHOICES

You can access, update, change or delete personal information either directly in your account or by requesting us to do so at feedback@raisingchildren.net.au.

If you have a complaint about a breach of this Privacy Policy you can detail your issue to privacy@raisingchildren.net.au. Your email will be considered seriously and responded to directly.

(a) Data retention

If you delete the App from your phone this has no impact on your data nor your account. If you re-install the App, you can still log in and your data remains.

(b) Deleting your account

You can ‘close’ your account, which archives it and renders it inactive (i.e. can’t be logged into or accessed). You can also make a request for your account to be deleted which means that we remove your data from the database. You can close your account at any time. When you close your account, you will no longer be able to access it. If you request, we will delete or anonymise your personal data so that it no longer identifies you.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it.

(c) Rights to access and control your personal data

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

For personal data that we have about you, you may choose to:

(i) Delete Data: You can ask us to delete all or some of your personal data (e.g., if it is no longer necessary to provide the App to you).

(ii) Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.

(iii) Object to, or Limit or Restrict Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

(iv) Right to Access and/or Take Your Data: In most cases, you can access a copy of your personal data by asking us for a copy.

(v) The Raising Children Network will provide access to, and make corrections to, your personal information at your request, except in the circumstances set out in the Privacy Act 1988.

HOW WE PROTECT INFORMATION WE COLLECT

While no service is completely secure, we are dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

CHANGES TO THIS POLICY

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the bottom of the Privacy Policy and post it on our App. If we make material changes to it or the ways we process personal information, we will notify you before they take effect (by, for example, sending you an email and/or push notification). We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.

FURTHER INFORMATION

If you have any questions about your privacy, please email the Privacy Officer or contact:

Raising Children Network Privacy Officer
Parenting Research Centre
PO Box 582
East Melbourne, Victoria, 3002
Australia

Effective date: 18/07/2021

Privacy Policy

ABOUT THIS APP
Welcome. You may be using this app to find balanced information about the social and emotional wellbeing of your child/children. The Raising Healthy Minds app (‘the App’) is a tool created by the Raising Children Network (Australia) Ltd, and has been funded by the Federal Department of Health.
COLLECTING AND STORING YOUR PERSONAL INFORMATION
Your personal information is protected under the Privacy Act 1988. The Raising Children Network collects personal and sensitive information if you choose to provide it, such as your email address and child's birth date. Your personal information is stored in a secure database accessed by specific Raising Children Network staff only.
WHAT PERSONAL INFORMATION WE COLLECT
Depending on how you engage with the App we collect different kinds of information from or about you:
(a) Account and Profile Information
We collect information about you when you register for an account, create or modify your profile, set preferences, or signup for our services. This includes your name, email address, password, and if you choose, your child/children’s birth month and year, your relationship with your child/children, your state and postcode and whether you identify as Aboriginal or Torres Strait Islander.
(b)   Information You Provide to Us
We collect and store information you provide by responding to surveys, submitting a form or participating in promotions. We also track how you engage with the App when you respond to our services, such as notifications.
(c)    Your Use of Our App
When you access or use our App, we collect and store certain usage data. This includes the types of content you view or engage with, the frequency and duration of your activities and your progression through content.
(d)   Third-Party Apps and Apps that use our Services
We collect information when you visit or use third-party apps and apps that use our services. This includes information about the apps you visit, your use on those apps, as well as information the developer or publisher of those apps provides to you or us.
(e)   Third-Party Services
If you use a third-party service (such as Google or Facebook) to register for an account, the third-party service may provide us with your third-party service account information on your behalf, such as your name and email address. Your privacy settings on the third-party service normally control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the third-party service.
DEVICE INFORMATION
We collect information from or about the computers, phones, or other devices where you install or access our services. We may associate the information we collect from your different devices, which helps us provide a consistent App across your devices. Some examples of the device information we may collect include:
(i)      Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
(ii)    Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals. We will ask you to express consent before we use GPS or other tools to identify your precise location. We will ask you to opt-in before we use GPS or other tools to identify your precise location .
(iii)  Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
OTHER
We constantly strive to improve our App, and often introduce new features that may require the collection of new information. If we collect materially different personal information or materially change how we use your personal information, we will notify you and may also modify this Privacy Policy.
HOW WE USE YOUR INFORMATION
Our mission is to facilitate effective learning experiences that enrich people’s quality of life. We offer a platform on which developers, designers and others can imagine and create their own solutions to complex learning, health and behavioural challenges.
With these objectives in mind, we use the personal information we collect about you to:
(a) Provide and personalise our App
We create and manage your account, and personalise our App by using information about how you interact with it. If you choose not to provide personal information, you will not receive personalised content.
(b) Communicate with you
We communicate with you about our App and let you know about any changes to our policies and terms. We also use your information to respond to your inquiries. We communicate with you to assist you in better using the Raising Children Network services. This may include advertising; however, you may opt out of receiving advertising communications at any time by contacting us at privacy@raisingchildren.net.au or by following the unsubscribe instructions in any such communications.
(c) Improve our App
We conduct surveys and research in order to test, evaluate, and improve existing products and services, or develop new ones. We may also conduct audits and troubleshooting activities. We do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our users on a sustained basis.
(d) Promote and advertise our App
We may send you tailored marketing communications about products, services, and offers of the Raising Children Network and our partners and measure the success of those campaigns. For example, we may promote a learning app to you based on what we think may interest you. We send these communications through email, notices posted on our apps, and push notifications. You may opt out of receiving these notifications at any time by contacting us at privacy@raisingchildren.net.au.
(e) Promote safety and security
We help verify accounts and activities to promote safety and security on and off our services and to protect your vital interests, or those of others. This includes enforcing our Terms of Use and other legal terms and policies. We do this as necessary to pursue our legitimate interests in ensuring the Raising Children Network is secure by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.
(f) Aggregate insights
We use your personal information to produce and share aggregated insights that do not identify you. We anonymise (remove all user identifiable information) and subsequently use anonymised information. For example, we may use your personal information to generate statistics about our users, to publish demographics for a service, or for learning and behavioural insights.
HOW WE SHARE INFORMATION
We share personal information in the following ways:
(a) Apps and third-party integrations on or using our products and services
When you use third-party apps, or other apps that use, or are integrated with, our services, they may receive information about what you post or share. Information collected by these third-party apps or integrated apps is subject to their own terms and policies.
(b) Sharing with third-party partners and organisations
We occasionally work with third party companies who help us provide and improve our services. For example, anonymised data (data with all user identifiable information removed) may be made available to research organisations for the purposes of conducting Raising Children Network-approved research. We do not share information that personally identifies you with advertising, measurement or analytics partners unless you give us permission, or if we have aggregated the information so that it does not personally identify you.
YOUR RIGHTS AND CHOICES
You can access, update, change or delete personal information either directly in your account or by requesting us to do so at feedback@raisingchildren.net.au.
If you have a complaint about a breach of this Privacy Policy you can detail your issue to privacy@raisingchildren.net.au. Your email will be considered seriously and responded to directly.
(a) Data retention
If you delete the App from your phone this has no impact on your data nor your account. If you re-install the App, you can still log in and your data remains.
(b) Deleting your account
You can ‘close’ your account, which archives it and renders it inactive (i.e. can’t be logged into or accessed). You can also make a request for your account to be deleted which means that we remove your data from the database. You can close your account at any time. When you close your account, you will no longer be able to access it. If you request, we will delete or anonymise your personal data so that it no longer identifies you.
Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it.
(c) Rights to access and control your personal data
Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.
For personal data that we have about you, you may choose to:
(i) Delete Data: You can ask us to delete all or some of your personal data (e.g., if it is no longer necessary to provide the App to you).
(ii) Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
(iii) Object to, or Limit or Restrict Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
(iv) Right to Access and/or Take Your Data: In most cases, you can access a copy of your personal data by asking us for a copy.
(v) The Raising Children Network will provide access to, and make corrections to, your personal information at your request, except in the circumstances set out in the Privacy Act 1988.
HOW WE PROTECT INFORMATION WE COLLECT
While no service is completely secure, we are dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.
CHANGES TO THIS POLICY
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the bottom of the Privacy Policy and post it on our App. If we make material changes to it or the ways we process personal information, we will notify you before they take effect (by, for example, sending you an email and/or push notification). We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.
FURTHER INFORMATION

If you have any questions about your privacy, please email the Privacy Officer or contact:

Raising Children Network Privacy Officer
Parenting Research Centre
PO Box 582
East Melbourne, Victoria, 3002
Australia

Effective date: 18/07/2021