Set up for the appointment somewhere quiet where you won’t be interrupted. Make sure everyone can see and hear each other.

Gather everything you need – reports, photos or video. Have a notepad and pen handy, so you can write down what the health professional says.

About 15 minutes before the appointment, turn on your device and get ready. Test the telehealth technology and your audio and video.

Talk with your child about what to expect. Tell your child they’ll be meeting a health professional, and explain why.

Talk with older children about whether they want you to be at the appointment.

Have toys or activities ready to keep younger children busy during the appointment.

At the start, say what you want to get out of the appointment. It’s OK to ask questions. At the end, make sure you know what will happen next.

Write down the key things that the health professional says, or ask a support person to do this for you.

Tell the health professional if you’re having technical problems. If you lose the connection, try to reconnect. If that doesn’t work, call the health service and ask what to do next.