National services and helplines
Beyond Blue
Beyond Blue has an online youth mental health service. It has online chat, forums and phone counselling. Phone 1300 224 636, 24 hours, 7 days a week.
Blue Knot
This is a support service for adult survivors of childhood trauma and abuse, parents, partners, family and friends. Phone 1300 657 380, 9 am-5 pm, 7 days a week.
Help Wanted
This is an online course for young people who are sexually attracted to younger children and want to live a safe, healthy, non-offending life.
Kids Helpline
Kids Helpline is a free, confidential phone counselling service for young people aged 5-25 years. It also offers webchat and email counselling. Phone 1800 551 800, 24 hours, 7 days a week.
Lifeline
Lifeline is a crisis support and suicide prevention service for people experiencing emotional distress. It offers counselling by phone, online chat and text message. Phone 131 114, 24 hours, 7 days a week.
National Domestic Family and Sexual Violence Counselling Service
1800RESPECT is a counselling, information and referral service for anyone who has been affected by sexual assault, domestic or family violence and abuse. Phone 1800RESPECT or 1800 737 732, 24 hours, 7 days a week.
Police: phone 000 if you’re worried about your safety or a child’s safety at any time.
Australian Capital Territory
ACT Child and Youth Protection Services
This is the ACT child protection service. Phone 1300 556 729, 24 hours, 7 days a week.
ACT Community Services – Melaleuca Place
This is a therapeutic service to help children under 12 years recover from child abuse and neglect.
ACT – Victim support
Victim Support provides services and programs for victim of crime and their families. Phone 1800 822 272 or (02) 6205 2066.
New South Wales
Child Protection Helpline
This is the NSW child protection service. Phone 132 111, 24 hours, 7 days a week.
NSW Health – New Street Services
This is a service for children aged 10-17 years who have engaged in harmful sexual behaviour.
NSW Health – Sexualised Behaviour Program
Also known as Sparks Clinic, this is a service for children aged under 10 years who have engaged in harmful sexual behaviour.
NSW Sexual Violence Helpline
This helpline is for anyone affected by sexual assault, including their families. Phone 1800 424 017, 24 hours, 7 days a week.
Northern Territory
Child Protection Hotline
This is the NT child protection service. Phone 1800 700 250, 24 hours, 7 days a week.
NT sexual assault referral centres
These centres provide support to people who have experience sexual assault. Phone:
- (08) 8922 6472 – Darwin, 24 hours, 7 days a week
- (08) 8973 8524 – Katherine
- (08) 8962 4361 – Tennant Creek
- (08) 8955 4500 – Alice Springs, 24 hours, 7 days a week.
Queensland
Act for Kids
This is an organisation that provides therapy and support services for children and families who have experienced or are at risk of harm.
Bravehearts
Bravehearts provides information and counselling for children who have experienced child sexual abuse and those who have engaged in harmful sexual behaviour. Phone 1800 272 831, 8.30 am-4.30 pm, Monday-Friday.
Children’s Health Queensland – Child and Youth Forensic Outreach Service
This service provides support for children and young people who are at risk of involvement in the criminal justice system.
Laurel Place – Children and Families Program
This program provides counselling for children who have experienced child sexual abuse and those who have engaged in harmful sexual behaviour and their parents.
Queensland Regional Intake Services
This is a service for reporting concerns about a child. Local services are listed on the website:
- Contact services 9 am-5 pm, Monday-Friday.
- Contact the Child Safety After Hours Service Centre on 1800 177 135 after hours and on weekends.
South Australia
Relationships Australia South Australia – Child sexual abuse counselling
This service provides counselling for children and young people who have experienced child sexual abuse and their family members. Phone 1800 408 408, 9 am-5 pm, Monday-Friday.
SA Community – Child & Adolescent Mental Health Service Forensic Services
This service provides counselling for children and teenagers who have engaged in harmful sexual behaviour. Phone (08) 7117 3800, 9 am-5 pm, Monday-Friday.
SA Department of Child Protection – Reporting child abuse
This is a service to report concerns about a child. Phone 131 478, 24 hours, 7 days a week.
Women’s and Children’s Hospital, Child Protection Services
This is a service for children who have experienced child sexual abuse or who have engaged in harmful sexual behaviour. Phone (08) 8161 8168, 9 am-5 pm, Monday-Friday.
Tasmania
Strong Families, Safe Kids Advice & Referral Line
This helpline provides information and advice on child safety and wellbeing. Phone 1800 000 123.
Sexual Assault Support Service
This is a service for anyone affected by sexual violence. Phone 1800 697 877, 24 hours, 7 days a week.
Victoria
Victorian Government: Families & children – Child protection contacts
This is a service for reporting concerns about a child. Local services are listed on the website.
- Contact services 9 am-5 pm, Monday-Friday.
- Contact the After Hours Child Protection Emergency Service on 131 278 after hours and on weekends.
Sexual Assault Crisis Line
This is a crisis counselling service for people who have experienced sexual assault. Phone 1800 806 292, 5 pm-9 am, weeknights and on weekends.
Western Australia
Perth Children’s Hospital – Child Protection Unit
This is a service providing medical, forensic, social work and therapeutic services for children who have experienced child abuse. The service also supports children’s families.
WA Department of Communities – Child protection
This is the WA child protection service:
- Phone 1800 273 889 during business hours.
- Call the Crisis Care Unit on 1800 199 008 after hours and on weekends.
WA Sexual Assault Resource Centre
This is a service for anyone who has experienced sexual assault or sexual abuse. Phone (08) 6458 1828 or 1800 199 888, 24 hours, 7 days a week.