Raising Children Network: the Australian parenting website

Dial 000 if you are in danger or need help with fire, ambulance or police. And keep a list of emergency numbers by your phone or in your mobile.

Telephone hotlines

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            • Parenting helplines provide free telephone support to parents and carers.
            • Helpline staff can answer your parenting questions and provide information about where to go for further help.
            • Parents call the helplines for issues as diverse as breastfeeding, sibling rivalry, lice and toilet training.
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Parenting hotlines – state by state
General hotlines – Australia-wide

Parenting hotlines – state by state

StateServicePhone numberHours of operation
ACT

Parentline

(02) 6287 3833


9 am to 9 pm
(Mon-Fri except public holidays)

 

Health Direct Australia

(02) 6207 7777

24 hours, 7 days

NSWParentline1300 130 05224 hours, 7 days
 Karitane Care Line1300 227 464
(02) 9794 1852
(Sydney metro)

24 hours, 7 days (Mon-Thurs)

8 am – 11 pm (Fri-Sun)

 Tresillian Parent Helpline1800 637 357
(02) 9787 0855
(Sydney metro)

24 hours, 7 days

NTParentline1300 301 3008 am – 10 pm, 7 days
QLDParentline1300 301 3008 am - 10 pm, 7 days
 13 Health13 HEALTH (13 43 25 84)24 hours, 7 days
SAParent Helpline1300 364 10024 hours, 7 days
TASParenting Line Tas1300 808 17824 hours, 7 days
VICParentline132 2898 am – 12 am (Mon-Fri)
10 am – 10 pm (Sat-Sun)
 Maternal and Child Health
Advisory Line		132 22924 hours, 7 days
WAParenting Line1800 654 432 (STD callers)
(08) 6279 1200		24 hours, 7 days
 Grandcare (information service for grandparents)1800 008 32310 am - 3 pm (Mon-Fri)
 

Ngala Helpline

(08) 9368 9368
1800 111 546 (STD callers)

8 am – 8 pm, 7 days

General hotlines – Australia-wide

ServicePhone numberHours of operation
Alcohol and Drug Information Services (ADIS)1800 422 599
(02) 9361 8000
(Sydney metro)		24 hours, 7 days
Child Care Access Hotline1800 670 305
1800 639 327 (TTY service for people with a hearing/speech impairment)		8 am – 9 pm (Mon-Fri)
Family Relationship Advice Line 1800 050 3218 am – 8 pm (Mon-Fri)
10 am – 4pm (Sat)
(local time)
Health Direct Australia1800 022 22224 hours, 7 days
Kids Helpline1800 551 80024 hours, 7 days
Lifeline   131 11424 hours, 7 days
Medicare Public Enquiries Line132 0119 am – 5 pm (Mon-Fri)
Mensline Australia1300 789 97824 hours, 7 days
(Support and referral to specialist men's services)
National Breastfeeding Helpline1800 MUM 2 MUM
(or 1800 686 2 686)		24 hours, 7 days
National Poisons Information Centre131 12624 hours, 7 days
Playgroup Australia1800 171 8829 am – 3 pm (Mon-Fri)
Sane Australia Mental Health Helpline1800 187 2639 am – 5 pm (Mon-Fri)
Violence Against Women1800 200 526Confidential 24 hour helpline