Dial 000 if you are in danger or need help with fire, ambulance or police. And keep a list of emergency numbers by your phone or in your mobile.

Telephone hotlines

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            • Parenting helplines provide free telephone support to parents and carers.
            • Helpline staff can answer your parenting questions and provide information about where to go for further help.
            • Parents call the helplines for issues as diverse as breastfeeding, sibling rivalry, lice and toilet training.
 

Parenting hotlines – state by state
General hotlines – Australia-wide

Parenting hotlines – state by state
State Service Phone number Hours of operation
ACT

Parentline

(02) 6287 3833

9 am to 9 pm
(Mon-Fri except public holidays)
 

Health Direct Australia

1800 022 222

24 hours, 7 days
NSW Parentline 1300 130 052 24 hours, 7 days
  Karitane Care Line 1300 227 464
(02) 9794 1852
(Sydney metro)

24 hours, 7 days (Mon-Thurs)

9 am – 9 pm (Fri-Sun)
  Tresillian Parent Helpline 1800 637 357
(02) 9787 0855
(Sydney metro)

24 hours, 7 days
NT Parentline 1300 301 300 8 am – 10 pm, 7 days
QLD Parentline 1300 301 300 8 am - 10 pm, 7 days
  13 Health 13 HEALTH (13 43 25 84) 24 hours, 7 days
SA Parent Helpline 1300 364 100 7:15 am - 9:15 pm, 7 days
TAS Parenting Line Tas 1300 808 178 24 hours, 7 days
VIC Parentline 132 289 8 am – 12 am, 7 days
  Maternal and Child Health
Advisory Line		 132 229 24 hours, 7 days
WA Parenting Line 1800 654 432 (STD callers)
(08) 6279 1200		 24 hours, 7 days
  Grandcare (information service for grandparents) 1800 008 323 10 am - 3 pm (Mon-Fri)
 

Ngala Helpline

(08) 9368 9368
1800 111 546 (STD callers)

 8 am – 8 pm, 7 days

General hotlines – Australia-wide
Service Phone number Hours of operation
Alcohol and Drug Information Services (ADIS) 1800 422 599
(02) 9361 8000
(Sydney metro)		 24 hours, 7 days
Child Care Access Hotline 1800 670 305
1800 639 327 (TTY service for people with a hearing/speech impairment)		 8 am – 9 pm (Mon-Fri)
Family Relationship Advice Line 1800 050 321 8 am – 8 pm (Mon-Fri)
10 am – 4pm (Sat)
(local time)

Health Direct Australia (not available in Vic or Qld)

 1800 022 222 24 hours, 7 days
Kids Helpline 1800 551 800 24 hours, 7 days
Lifeline    131 114 24 hours, 7 days
Medicare Public Enquiries Line 132 011 9 am – 5 pm (Mon-Fri)
Mensline Australia 1300 789 978 24 hours, 7 days
(Support and referral to specialist men's services)
National Breastfeeding Helpline 1800 MUM 2 MUM
(or 1800 686 2 686)		 24 hours, 7 days
National Poisons Information Centre 131 126 24 hours, 7 days
Playgroup Australia 1800 171 882 9 am – 3 pm (Mon-Fri)
Sane Australia Mental Health Helpline 1800 187 263 9 am – 5 pm (Mon-Fri)
Violence Against Women 1800 200 526 Confidential 24 hour helpline
Child Wise National Child Abuse Prevention Helpline 1800 991 099 9 am - 5 pm (Mon-Fri)
 
  • Last Updated 07-11-2011
  • Last Reviewed 21-10-2011