spacer spacer PInterest spacer
spacer Print spacer Email
 
Telephone hotlines

did you knowQuestion mark symbol

  • Parent helplines provide free telephone support to parents and carers.
  • Helpline staff can answer your parenting question and provide information about where to go for further help.
  • Parents call the helplines for issues as diverse as breastfeeding, sibling rivalry, lice and toilet training.
 
Dial 000 if you’re in danger or need help with fire, ambulance or police. And keep a list of emergency numbers by your phone or in your mobile. For other parenting advice or support, ring a national helpline or the parent helpline for your state.

Australian Capital Territory: helplines

Parentline ACT
(02) 6287 3833, 9 am-5 pm Monday to Friday (except public holidays)

New South Wales: helplines

Parentline NSW
1300 130 052, 9 am-9 pm Monday to Friday, 4 pm-9 pm Saturday

Karitane Careline
1300 227 464, 12.30 pm-9 pm Monday to Thursday, 9 am-3.30 pm Friday to Sunday

Tresillian Parent Helpline 
1300 272 736 (1300 2Parent), 7 am-11 pm 7 days

Northern Territory: helplines

Parentline Queensland and Northern Territory
1300 301 300
8 am-10 pm 7 days

Queensland: helplines

Parentline Queensland and Northern Territory
1300 301 300
, 8 am-10 pm 7 days

13 HEALTH
134 325 84
, 24 hours 7 days

South Australia: helplines

Parent Helpline South Australia
1300 364 100
, 7.15 am-9.15 pm 7 days (calls outside these times will be redirected to the national Health Direct helpline)

Tasmania: helplines

Parentline Tasmania
1300 808 178
, 24 hours 7 days

Victoria: helplines

Parentline Victoria
132 289
, 8 am-12 am 7 days

Maternal and Child Health Advisory Line
132 229, 24 hours 7 days

Western Australia: helplines

Parenting WA Line
1800 654 432
(STD callers) or (08) 6279 1200, 24 hours 7 days

Grandcare (information service for grandparents)
1800 008 323, 10 am-3 pm Monday to Friday

Ngala Helpline
1800 111 546
(STD callers) or (08) 9368 9368, 8 am-8 pm 7 days

General helplines: Australia-wide

Alcohol and Drug Information Services (ADIS)
1800 422 599, (02) 9361 8000 (Sydney metro), 24 hours 7 days

Child Care Access Hotline
1800 670 305, 133 677 (TTY service for people with a hearing/speech impairment), 8 am-6 pm Monday to Friday

Child Wise National Child Abuse Prevention Helpline 
1800 991 099, 9 am-5 pm Monday to Friday

Family Relationship Advice Line 
1800 050 321, 8 am-8 pm Monday to Friday, 10 am-4 pm Saturday

Health Direct Australia (not available in Victoria or Queensland)
1800 022 222, 24 hours 7 days

Kids Helpline
1800 551 800, 24 hours 7 days

Lifeline   
131 114, 24 hours 7 days

Medicare Public Enquiries Line
132 011, 24 hours 7 days

Mensline Australia (support and referral to specialist men’s services)
1300 789 978, 24 hours 7 days

National Breastfeeding Helpline
1800 MUM 2 MUM (or 1800 686 268), 24 hours 7 days

National Poisons Information Centre
131 126, 24 hours 7 days

Playgroup Australia
1800 171 882, 9 am-3 pm Monday to Friday

Sane Australia Mental Health Helpline
1800 187 263, 9 am-5 pm Monday to Friday

1800 RESPECT (National Sexual Assault, Domestic and Family Violence Counselling Service)
1800 737 732, confidential 24 hour helpline

 
 
 
  • Last updated or reviewed 15-05-2015