Disability professionals: what to expect

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• What should I look for in a professional?
• The professional’s relationship with my child
• What to do if you disagree with your professional
• What guides a professional’s behaviour?

What should I look for in a professional?

Your professional should be competent, skilled and knowledgeable in their area of expertise. Your relationship with the professional is more likely to be successful if the professional has the following qualities. He should:

• be family-centred – that is, take the needs of the whole family into account when working with you and your child. He should be focussed on finding solutions that work not only for your child but for the whole family. Expect him to ask lots of questions about how your family works
• seek out your family’s strengths and build on them
• see your child as a person and look beyond the disability 
• pay attention to what your child can do, not just what she can’t do, and build on her strengths
• relate respectfully and appropriately to your child 
• set achievable goals and tasks so that they aren’t overwhelming 
• be courteous and respectful to you 
• listen to your concerns
• allow enough time to explain why certain meetings are required 
• give you information or other resources in a form that is useful to you
• refer you to other services where appropriate (including other professional services and support groups)
• talk to other professionals involved with your child (with your consent)
• work with you as a partner on behalf of your child 
• have a creative approach to developing strategies so that they fit in as much as possible with the daily life of your family
• appreciate your role as an advocate for your child
• invite you to share information you have gathered 
• encourage you to voice your opinions, ask questions, share your views and make suggestions
• show pleasure in your child’s progress and achievements.

The professional’s relationship with my child

Whether your child is a young baby or an older child, expect the professional to: 

• be able to interact easily with children
• talk directly to your child when necessary
• say things about your child that are helpful and appropriate for her to hear, and avoid talking about her as though she is not present, even when talking to you
• be sensitive to your child if she is displaying any signs of being uncomfortable, either verbal or nonverbal, and respond appropriately.

What to do if you disagree with your professional

Sometimes you’ll disagree with the professionals you work with. Here are some steps to take if you need to resolve a disagreement.

1. Speak directly to your worker. Most of the time you’ll be able to figure things out between you. The stronger your relationship, the easier it will be to work things out. 
2. Make a special appointment to talk about the things that are worrying you. It is very difficult to have a serious discussion in a casual encounter or when your child is present.
3. In the discussion:
   • Say honestly and tactfully what is bothering you.
   • Be specific about your concerns.
   • Avoid criticising the professional or the service they work for. You are much more likely to get a helpful response if the professional feels that you are working together.
   • Listen to what your worker is saying about the issue - the professional probably has your child's best interests at heart, just as you do. Try to see the situation from his perspective – he may have some interesting ideas.
   • If the matter is a very serious one, bring someone along to help. Let the professional know in advance that you are bringing someone.
   • If you’re still unhappy, make an appointment to speak to the professional’s supervisor, team leader or manager. Most services have policies and procedures in place to resolve differences between parents and staff members. Keep notes so you can accurately remember what happens.
4. If you’re still not satisfied, contact the head office or regional office of the service. 
5. If you still feel your concerns have not been addressed, make an appointment to see your local member of parliament. 

What guides a professional’s behaviour?

Most of the people you work with will belong to a professional association. These associations usually have a code of professional practice or ethical (or practice) standards which outlines their professional responsibilities. Some examples of these are:

• Australian Association of Social Workers (AASW)
• Australian Early Childhood Association
• Australian Psychological Society (APS)

You may want to ask your professionals how the service measures client satisfaction and monitors the service that they provide. Most services have a committee responsible for client satisfaction and ways of getting feedback from parents.

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